Policies
Terms & Conditions
Introduction
At Zachary T. Conway - The Sacred Goldsmith and Nectar Apothecary, we take immense pride in crafting unique, personalised pieces of art for each client. When you commission a piece from us, you are investing in a one-of-a-kind creation handmade to your specifications. Zachary pours his heart and soul into every item, ensuring it meets your expectations while also reflecting our artistic vision.
Due to the bespoke nature of our work, we have specific policies regarding payments, cancellations, returns, refunds, and shipping. Please read the following sections carefully before proceeding with your order.
Payment Policy
Full Payment Upfront: Payment is required in full upfront for all orders, with no exceptions. This secures your commission and allows us to begin the creative process promptly.
Custom Orders: All pieces are custom-made to order based on your specifications. The timeframe until shipping depends on the commission type, typically ranging from 3 weeks to 3 months depending on complexity.
Timeframes: Estimated timeframes are clearly articulated before payment is taken. These estimates account for the unique nature of each piece and the materials used.
Cancellation Policy
Before Creation Begins:
If you wish to cancel your order before the creative process has begun, you are eligible for a 50% refund of the total payment.
After Creation Has Begun:
Once the creative process has started, cancellations are no longer accepted, and no refunds will be provided.
Return and Refund Policy
No Returns or Exchanges: Due to the custom and personalised nature of our work, we are unable to accept returns or exchanges once the creative process has begun.
Natural Variations:
Each piece is crafted using natural, recycled materials that may vary slightly in shape, size, and colour.
These variations add to the individuality and charm of your custom piece and are considered an inherent part of the artistic process.
Final Approval:
Upon completion of your order, you will be provided with photos and videos of the creation.
We ensure the final product meets your expectations before it is shipped.
Shipping Policy
Approval Before Shipping:
Once you have approved the final piece based on the photos and videos provided, we will proceed with shipping.
Shipping Method:
All items are shipped free of charge using insured express Australia Post to ensure your piece arrives safely and promptly.
Shipping Timeframe:
The Domestic or International shipping timeframe will be communicated to you once the piece is ready and approved for dispatch.
Warranty Policy
Workmanship Warranty:
We stand behind the quality of our craftsmanship. All jewellery pieces are covered under warranty for workmanship within acceptable timeframes, which will be clearly communicated to you before payment is taken.
Coverage:
Lost gemstones as a result of craftsmanship are covered under this warranty.
If a gemstone is lost due to a defect in our workmanship, we will repair or replace it at no additional cost to you.
Exclusions:
Gemstones lost due to damage caused by rough wear or misuse are not covered.
Ring Resizes: Ring resizing is not covered under warranty. Resizing services are available and will be individually quoted depending on the job.
Warranty Communication:
All warrantable factors, including coverage and exclusions, are clearly and precisely articulated during the ordering process and before payment is taken.
Customer Support
We understand that commissioning a bespoke piece is a significant investment, both financially and emotionally. Rest assured, we are dedicated to creating a piece you will cherish for years to come. If you have any concerns or questions throughout the process, Zachary is always available to provide guidance and support.
Acknowledgement
By proceeding with your order, you acknowledge and accept these terms. We appreciate your understanding and look forward to creating a truly special piece just for you.